LET’S GET STARTED

Every great event begins with a conversation.

Reach out to our team by phone, email, through our website, or visit us in person by appointment. This is where we get to know a little more about your event, your vision, and what matters most to you.

Whether you know exactly what you’re looking for or need a little guidance, we’re here to help.

 

TELL US ABOUT YOUR EVENT

Once we understand your event, we’ll walk through your rental needs together and focus on the details that will help bring everything together.

From there, we’ll prepare a detailed quote based on your selections, quantities, and event requirements. Have questions or want to make changes? No problem,  we’re happy to work through the details with you.

 

RESERVE YOUR RENTALS

When everything looks just right, it’s time to officially reserve your rentals. Your booking will be secured in our calendar once your quote is approved, the rental contract is signed, and the required refundable deposit has been received.

Once those steps are complete, your event date and rental items are officially reserved!

 

FINALIZE THE DETAILS

As your event gets closer, we’ll reconnect to confirm your final quantities, delivery or pickup arrangements, timing, and any remaining details.

We ask that all final quantities and logistical information be confirmed no later than 10 business days before your event. This gives our team the time needed to carefully prepare everything for your celebration.

 

DELIVERY OR PICKUP

If you’ve selected delivery, our team will arrive during the scheduled delivery window listed on your contract and make sure your rentals get to where they need to be.

Prefer to pick up your order yourself? Your rentals will be carefully prepared, packed, and ready for you at our location during your scheduled pickup window.

Either way, we’ll make sure everything is ready for your event.

 

RETURNING YOUR RENTALS

Once your event is complete, we’ll coordinate the return of your rentals.

If your order includes pickup, our team will return during the scheduled pickup window listed on your contract to collect everything.

For self-drop-off orders, simply return your rentals to our location during the scheduled return window listed on your contract.

 

HERE’S TO THE NEXT ONE

Once your rentals are back with us, our team carefully inspects, cleans, and prepares each item for its next celebration. We’ll prepare your invoice, process your deposit in accordance with your contract, and follow up to hear how everything went.

Importantly, our relationship doesn’t end when your event does.

Once you’re a BnK’s client, you’re part of our family.

We’ll be here whenever it’s time to celebrate again !